# Welcome ## Need to get in touch? Email us at for support
Quick Start/files/O84xh2G29dA4StX80M1x/pages/AWVGH4plRpddQCXysc3U
Property Management Systems Integration/files/pD6LP8VNSmDJYkI6D0Db/pages/YQrQ7idI1JocBoqCDJ16
Free Chat Widget Setup/files/IIAOhm4Jb1scReP40dbP/pages/sFPtFrlcenlB3y8Ure0B
Train & Manage Bots and AI/files/7zQjLJot0ZqBcemnerTJ/pages/W75ZEmHD2VuA9NCGTxUk
Connect external channels/files/nZhnJx3mzIbl1pdGjL3Z/pages/VzZW91ZcFPvN1cTSCIJc
Learn everything you need to know about the yada./files/0Ny2GY6vGRLMvPURdp3K/pages/7UGidSHJsteS0X4doGVT
## Quick links {% content-ref url="/pages/wbvnl5b6zlu0LWPocJPd" %} [Guesty](/pms-integrations/guesty) {% endcontent-ref %} {% content-ref url="/pages/9tiM9tCbAB1kaaD2hYxo" %} [Hostaway](/pms-integrations/hostaway) {% endcontent-ref %} ## Get Started We've put together some helpful guides for you to get setup with our product quickly and easily. {% content-ref url="/pages/AWVGH4plRpddQCXysc3U" %} [Quick Start](/quick-start) {% endcontent-ref %} # Quick Start {% content-ref url="/pages/jWSaXHu0BXwXSyFS8cyp" %} [What Is Yada?](/quick-start/what-is-yada) {% endcontent-ref %} {% content-ref url="/pages/HpvMKKcEAfBMGEpvosN8" %} [Creating an account](/quick-start/creating-an-account) {% endcontent-ref %} ## ## 1 - Create an Account If you’re on this page, there’s a pretty good chance that you’ve already created a yada account. If not, then you’re just like us and read the user manual before you do anything else 🥹 Creating a yada account is really easy. Just head over to [https://app.yada.ai/signup](https://app.yada.ai/signup**) All you’re going to need is your email address ## ## ## 2 - Connect to your Property Management System Once you’ve added the chat widget, you should integrate yada with your property management system! This will allow yada to sync listings, inboxes, and reservations. The more information yada has, the more questions it can answer and the more useful it will be. If your PMS isn’t available yet, let us know! We are rolling out property management system integrations very quickly and we’ll send you a message as soon as it’s deployed Here’s how to integrate yada with your PMS 1. Head over to **Power Ups** 2. Find your property management system. 3. Usually you’ll need to log into your PMS through yada, or **copy an API key from your PMS** and paste it into yada. 4. Once you’ve either logged in or copied the API key, the integration will begin. 5. **Here’s what gets copied** 1. Listings 2. Stays 3. Contacts 4. Conversations 6. **Here’s whats happening in the background** 1. Yada analyzes conversations to find answers to hundreds of guest questions. 2. It starts preparing suggested marketing campaigns for your existing guests and contacts 3. Populates missing listing information inside of yada with information found in conversations ## 3 - Add the chat widget {% embed url="" %} ## 4 - Add listings (optional) # What Is Yada? Yada is a conversational AI platform for Short Term & Vacation rental hosts and property managers, and of course Hotels. Yada automates 60-70% of repetitive guest conversations and functions as an intelligent, adaptable copilot for your guest messaging efforts. Yada also puts all of your guest messaging channels in one, unified inbox, and provides extensive guest CRM and AI powered marketing Capabilities. ## Chatbots & AI AI is in yada's DNA and is the backbone of everything we do. Our conversational AI is powered by an **LLM** ([large language model](https://www.youtube.com/watch?v=hfIUstzHs9A)) and is trained on millions millions of conversations related to the accommodations space in order to deliver unparalleled reliability and accuracy. Each of your listings gets its own bot. And you can add tons of additional bots into channels like the chat widget, Instagram, or WhatsApp. {% hint style="info" %} Listing bots are **100%** connected to all Property Management System channels like AirBnB, VRBO, and Booking.com {% endhint %} {% hint style="info" %} You can **live preview** bots and their responses in yada before you turn them on to engage with guests. {% endhint %} > **Want to see how to set up a bot in under 2 minutes?** [**Click Here!**](https://share.vidyard.com/watch/LFpZ7KxZeHtghVqXGwDDS1?) {% embed url="?" %} ## ## Property Management System Integrations Yada integrates with many of the top property management systems. Integration takes under five minutes. Once yada is integrated with a PMS it van start building bots based on your listings and previous conversations and any additional knowledge base data that you have. Here's a list of some of our PMS integrations * Guesty * Mews * Hostaway * Tokeet * Lodgify * Track (Coming Soon) **Here's a video showing how easy it is to add AI to your listings.** [**Click to view**](https://share.vidyard.com/watch/dMAUy3rxypoSbJmaSLgmgp?) ## Chat Widget Yada offers a **free** direct booking site chat widget to help driver conversions through conversations! And of course, you get to add AI to it as well. ## ## Connect all your channels Yada gives you powerful tools to connect all your external messaging channels into one, intelligent, AI powered inbox. Here's a list of our external channels. * WhatsApp * Instagram * Facebook Messenger * SMS * Gmail * Telegram ## TRY IT OUT The best way to get started with yada is to create an account, add a chat widget to your direct booking site, connect with one of our available property management systems, and train and create some bots! {% content-ref url="/pages/HpvMKKcEAfBMGEpvosN8" %} [Creating an account](/quick-start/creating-an-account) {% endcontent-ref %} # Creating an account ## Step 1 - Go to the signup page Head over to [app.yada.ai/signup](https://app.yada.ai) to start creating an account. All you need to get started is an email and a password.
Once you've created a yada account, you'll be greeted with the yada dashboard. Once you've created a yada account, the next steps revolve around connecting to your PMS, adding the chat widget to your direct booking site, and trainina nd managing bot instances. # Connect to PMS, OTA, and other channels Yada has incredibly powerful 1-1 integrations with many of the top Property Management systems. These integrations are used to pull the data and information necessary to train and manage the bots. These integrations are also used to send the AI message onto the guests once they are generated. # Chat Widget # Train and Manage Bots & AI # PMS Integrations # Hostaway Full Tutorial on how to integrate Yada with Hostaway {% embed url="" %} ## Getting Started Integrating Hostaway with Yada is a very easy process. All you’ll need is your API key from the Hostaway marketplace! The integration process takes place in the background and usually takes only a few seconds. ### Obtaining an API key To start integrating Hostaway with Yada you’ll need to copy your Hostaway API key. Here’s how you get it. 1. Head to settings 2. Enter the Hostaway API tab in Settings 3. Create new API key and choose a name 4. Copy the Account ID 5. Copy the API Key
## Integrating Hostaway with Yada In yada, go to the **powerups** page and click on the **hostaway** card Once in on the hostaway page, past the **Account ID** and the **token** which you got in the previous steps. Make sure that you past the ID and the token in the right place or the integration will not work and will not go through.
If this has gone through correctly, the integration process will continue in the background. Listings, conversations, and some additional data will be copied into yada. You should now head to the **listings** section of the yada app to activate the AI From time to time it may be necessary to repair your Hostaway integration. If the system is unable to communicate with the Hostaway API, you will be notified and the Hostaway integration page will prompt you to reset the integration token. Not that this will **not** re-import your listings or anything else, it'll just refresh the authentication tokens so that yada can successfully communicate with the Hostaway API. # Guesty Full Tutorial on integrating Yada with Guesty {% embed url="" %} End to End tutorial on how to integrate Yada with Guesty {% endembed %} ## Getting Started Integrating Guesty with Yada is a very easy process. All you’ll need is your API key from the Guesty marketplace! The integration process takes place in the background and usually takes only a few seconds. ### Obtaining an API key To start integrating Guesty with Yada you’ll need to copy your Guesty API key. Here’s how you get it. **1 - Head over to the guesty marketplace tab**
**2 - Search for Yada**
**3 - Copy the API Key (now it's called the integration token)**
## Connecting Guesty with Yada Once you’ve copied your API key, connecting the two platforms takes only a few seconds. 1. Go to [**app.yada.ai**](http://app.yada.ai) 2. On the left menu, find the section that says **Power Ups** 3. Once you’re in **Power Ups** click on the card for **Guesty.** 4. Copy the api key into the provided field and click **connect**

Go to the powerups page and click on the Guesty card

Paste in the API key

#### Here’s what happens in the background 1. Yada starts a **two way sync** between Yada and Guesty 2. Your Guesty listings and corresponding information get copied into yada. 3. The AI gets to work anonymizing and analyzing conversations in the background to extract answers to as many questions as possible. 4. You can start using this integration **immediately**, even while the AI is doing its thing in the background. We’ll go over that in the next section. ## Using the Guesty <> Yada Integration Once yada has been connected to guesty, you only really have to do **one more thing**. Turn auto responding **on / off** for your listings! Head over to the listings page - [app.yada.ai/listings](http://app.yada.ai/listings) And use the toggle switch for your listings to turn auto responding on or off. ## Adding the yada chat widget to your Guesty direct booking site One of the most powerful features of yada is it’s chat widget! This allows you to message back and forth with guests directly from your booking site, and create reservations & bookings in guesty directly from these chats. Here’s how you add the yada chat widget to your Guesty direct booking site. **1 - Copy the chat widget code snippet from yada** Go to **Settings & Billing → Chat Widget**. Once you’re on this page, you’ll see the code snippet (unique to you). Copy this code snippet.
**2 - Paste this code snippet into your Guesty direct booking site** Head over to **guesty.** Go to **integrations → distribution → Guesty Websites** Once you’re here, scroll to the bottom of the page until you see a section called **custom snippets - advanced usage** Paste the yada code snippet into here
Once you’ve done this, save the changes, and head over to your direct booking site to see the live chat widget! If it doesn’t show up immediately, you’ll need to **clear your cache** and once this is done it’ll show up. Your guests and site visitors, however, should be able to see it immediately. **Here’s what it looks like for guests** 😄 From time to time it may be necessary to repair your Hostaway integration. If the system is unable to communicate with the Hostaway API, you will be notified and the Hostaway integration page will prompt you to reset the integration token. Not that this will **not** re-import your listings or anything else, it'll just refresh the authentication tokens so that yada can successfully communicate with the Hostaway API. # Hostfully Documentation and documentation on how to integrate Yada with Hostfully ### Before you get started {% hint style="info" %} This step is imperative - the integration cannot proceed without this {% endhint %} Please head over to hostfullys integrations page

Go to the integrations page

The search and find "Yada"

Search for and click "settings" on yada

And then in the integration settings, make sure that every property is "On"

Please make sure that all properties are switched to "on"

## Integrating Hostfully with Yada Thankfully, integrating Hostfully with Yada is very straightforward. You'll need two things: 1. **Hostfully** account 2. **Yada** account If you don't already have a yada account, please head over to [app.yada.ai](https://app.yada.ai) to sign up and get started. #### Step 1 First, you'll want to head over to the integerations page: [integrations](http://app.yada.ai/power-ups)
#### Step 2 Then, you're going to click the **Integrate** button
This is going to redirect you to **hostfully**, where you'll have to **log in** if you're not already logged into that platform.
#### Step 3 Authorize the Hostfully <> Yada Integration
{% hint style="info" %} This is going to take a few seconds. **Whatever you do - do not navigate away from this page** {% endhint %} Here's what's happening in the background. * Yada is retrieving the auth tokens which are needed for the integration * Yada is setting up a webhook to react to new and incoming messages * Yada is **importing your listings** into the content management system. This is important because the **yada listing** is where you'll manage the AI's data and background knowledge. Once this processes is done (usually around 5-10 seconds), you'll get a screen that looks like this:
#### Step 4 Navigate to the listings page {% hint style="info" %} **REFRESH THE LISTINGS PAGE TO SEE THE NEWLY IMPORTED LISTINGS** {% endhint %}
#### Step 5 Once your listings have been imported, you can start adding content, training the AI, and turning on the auto-responder. Further tutorials for that can be found here in the documents. From time to time it may be necessary to repair your Hostaway integration. If the system is unable to communicate with the Hostaway API, you will be notified and the Hostaway integration page will prompt you to reset the integration token. Not that this will **not** re-import your listings or anything else, it'll just refresh the authentication tokens so that yada can successfully communicate with the Hostaway API. # Tokeet ## Connecting Yada with Tokeet Integrating Yada with Tokeet is a quick one step process which will connect the two accounts and start listening to the required webhooks in order to be able to automatically respond to guest messages and take actions based on conversations that happen through any of your other channels. {% hint style="info" %} Most of the integration is **completely automatic** - meaning that once you've integrated the two platforms you don't need to do anything when it comes to integration management. {% endhint %} ### Step 1 - Logging in to Tokeet through Yada The first thing you need to do is to **log in to Tokeet** through yada. This can be done as follows [**app.yada.ai**](http://app.yada.ai) **→ Powerups → Tokeet → Integrate** This will open the tokeet login page in another tab. Just log in on this page with your tokeet credentials and the process will continue automatically in the background

Integrating with Tokeet - navigating to the powerup page

Logging in to Tokeet through yada

### Step 2 - Copying Tokeet listings to yada **Listings** are where the AI pulls information from. Therefore, your Tokeet listings get automatically copied over to yada when you integrate. Yada also pulls a few of your latest & active conversations in order to start assembling a dataset for your instance of the AI. ## Activating AI responding for listings Once yada has been connected to tokeet, you only really have to do **one more thing**. Turn auto responding **on / off** for your listings! Head over to the listings page - [app.yada.ai/listings](http://app.yada.ai/listings) And use the toggle switch for your listings to turn auto responding on or off. A listing must be **active** before you can turn responding on or off # Mews # Flows # Chat Widget # Configuring the chat widget Configuring a chat widget involves customizing its appearance and functionality to match your brand and needs. This might include setting a title, adding a logo, choosing a color scheme, and defining who can see the chat. You can also configure greetings, set availability times, and determine how chats are routed. # Adding AI to the chat widget # Installing Chat Widget on Guesty # Installing Chat Widget on Hostaway Installing the chat widget on a Hostaway direct booking site is a very simple process. ## Step 1 - Copy the Yada Chat Widget Integration Code Go to the chat widget page and find the "install" tab.
Copy the install code
## Step 2 - Copy the install code to Hostaway
1. Go to the booking engine page 2. Click on the settings tab 3. Click on advanced
4. Scroll all the way to the bottom and paste in the yada code into the "Header Scripts" section. 5. Click save - at this point the chat widget should be live on your direct. booking site. # Installing Chat Widget on Wordpress ## Install the ![plugin-icon](https://ps.w.org/header-footer/assets/icon-256x256.png?rev=1064219)"Head, Footer and Post Injections" plugin into your wordpress site Head to the "Plugins" page on the left sidebar

Head to the Plugins page

Search for "head", or search for "Head, Footer and Post Injections" and click on the following plugin. Please install it.
Copy the **Yada Widget Snippet** You must be logged into an admin account.
Paste it into the following text box:
# Basic KB Template # Advanced KB Template # AI # Listing Bot Overview on how to set up listing bots {% embed url="" %} ## [Creating a Knowledge Base (basic)](/ai/listing-bot/basic-knowledge-base-template) ## [Creating a Knowledge Base (Advanced)](/ai/listing-bot/advanced-knowledge-base-template) ## [Activate AI responding status](/ai/listing-bot/advanced-knowledge-base-template/activate-responding-status) # Basic Knowledge Base Template When yada imports listings from your PMS, lots of information gets pulled in. Information from previous conversations, saved replies, custom fields, and more. ### Copy and Paste the contents of the code block below to get started with a basic knowledge base (you will need to add your own data though) {% code overflow="wrap" %} ``` Guidebook #PASTE HERE - Any guidebook information you have. Can be copy and pasted from a PDF, Online Gidebook, or text guidebook. Listing Description # PASTE HERE - Anythiing you've got on your AirBnB / OTA listings which might be useful and relevant. Getting There # Detailed instructions on how to get inside the rental. Parking # Detailed instructions on how to park (if parking is offered). If not, state that parking is not offered. Getting Inside # Detailed instructions on how to get inside. Check In & Check Out Times # Information about check in and check out times Luggage Dropoff # Brief instructions on what guests should do if they're there early and would like to drop off their luggage Pet Policy # Brief ouline of the pet policy ``` {% endcode %} The knowledge base above should provide a good starting point for the AI # Advanced Knowledge Base Template Copyable knowledge base for advanced use cases ### Copy and Paste the contents of the code block below to get started with a basic knowledge base (you will need to add your own data though) 
Guidebook
#PASTE HERE - Any guidebook information you have. Can be copy and pasted from a PDF, Online Gidebook, or text guidebook.

Listing Description
# PASTE HERE - Anythiing you've got on your AirBnB / OTA listings which might be useful and relevant.

Getting There
# Detailed instructions on how to get inside the rental.

Parking 
# Detailed instructions on how to park (if parking is offered). If not, state that parking is not offered.

Getting Inside
# Detailed instructions on how to get inside.

What time can I check-in and check-out?

[Sample] Standard check-in time is at 2 PM and check-out at 12 PM. Kindly note that check-in time may be shifted to 3:00 PM during high occupancy periods. 
 

Do you have wifi? What is the wifi information? How to get connected to the internet.

[Sample] Stay connected during your stay with 40MB bandwidth internet service provided throughout our guestrooms and public areas. Please log-in to the network yada-5G with the password yadayada

Do you allow early check in and late check-out? 

[Sample] Requests for early check-in and late check-out are honored but subject to availability. Allowable free-of-charge early check-in is from 12 PM and late check-out until 2 PM only. This privilege is extended to guests who book directly with us. Applicable charges will be billed for exceeding hours. 

Can I store my bag?

[Sample] Yes, we do offer luggage storage free of charge. I’M hotel reserves to right to deny storage of oversized and suspicious items. 
 

Can I bring my pet to the rental

[Sample] As much as we love pets, unfortunately, we are unable to accommodate them in our rentals or any of our common areas. We can refer you to the local pet house, while you choose to stay with us. 

Do you offer parking slot for additional guests guests?   

[Sample] Yes, however parking space is subject to availability. Registered guests are entitled to one (1) complimentary parking slot per reservation. 

Do you offer accommodation for the physically challenged?

[Sample] Yes, we have PWD rooms specially available for senior citizens and persons with disabilities.  

What is your linen & damage Policy?

[Sample] Please note that additional charges are applicable for linen stains and other cleaning or damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage. These include, but are not limited to, cleaning, repair, or replacement charges for stained walls, vomit, blood and food stain on linens, and broken furniture and fittings. The exact cost will be determined on a case-by-case basis by the Manager in charge. 

What is your smoking policy?

[Sample] Healthier. Happier. Fresher. We are commit committed to catering to the needs of all guests. A designated smoking area is located on the 2nd floor for your convenience. However, usage of shisha, cigarettes, vape pens, and e-cigarettes is prohibited in all guest rentals. A fee equivalent to USD 500.00 per incident will be charged to your account if a smoking incident occurs in your rental during your stay. 

If I need assistance in my Flight whom do I Contact?

[Sample] Our front desk will be glad to assist you with your flight information, reconfirmation and airline schedules. Please press the service key “1” for assistance. 

Do you offer airport shuttle service?

[Sample] Airport transportation is only for $25 USD per way. Please dial 1 for more information or assistance.

Are smoking rentals available?

[Sample] We are sorry, but our rentals are strictly non-smoking. There will be a cleaning fee of USD $500 levied per incidence of smoking. For our guest’s comfort, there are designated smoking areas available at the 2nd floor, Mermaid Pool Bar.

Do kids stay free?

[Sample] Yes, kids 12 years old and below are allowed to stay free-of-charge. The number of kids may vary depending on the rental type.


Are guests allowed in the rental

[Sample] Guests are allowed to visit the rental. However, for overnight stays beyond the capacity of each rental, there will be an extra person surcharge. 

Can I control the temperature in my rental? 

[Sample] A wall-mounted cooling control in your rental is provided to set your desired temperature. Please refer to our “How-To’s” section for more information.

What bath amenities do the rentals have?

[Sample] Explore our signature bath and body collections designed to rejuvenate your body and mind. Your rentals are provided with towels and toiletries based on the number of registered occupants.

What is the standard voltage of a rental?

[Sample] The electricity is at 220 volts /60 hertz.

Can I add an extra bed in my rental?

[Sample] Unfortunatly we cannot add additional beds and bedding to the rentals.

Does my rental have a kitchen?

[Sample] Induction cookers are available for your convenience within all suite rooms. Please refer to our “How-To’s” section for more information.

[Sample] Is an iron and an ironing board kept in the rentals?

Iron and Ironing board are available in all rentals. These are located within the cupboards.

Does my rental have a safe deposit box?

[Sample] Your safety is our business. For your security and convenience, we strongly recommend that all valuables be kept in your safe for the duration of your stay. The management shall not be held liable for any loss within the hotel.

Does my rentals have a washing machine?

[Sample] Washing machines are available for your convenient in the rental. Please refer to our “How-To’s” section for more information. 

How to use the AC
[Sample] Controls for the AC are located in the living room on the Google Nest console. Feel free to adjust the desired temperature but please note that it will not go below 65 degrees farenheight

How to use the heat
[Sample] Controls for the radiators are located in the living room on the Google Nest console. Adjust the heat to your desired temperature, but please note that the maximum heat is set to 80 degrees farenheight.

How to use the washing machine
[Sample] The washing machine is located in the hallway, behind the first door on your left. Just palce one of the provided detergent pods alongside your laundry in the machine and select the "standard" cycle. It usually takes around 45 minutes.

How to use the dryer
[Sample] The dryer is immediately below the washing machine, in the hallway behind the first door on your left. Some of the cycles take a while to complete so we'd recommend selecting the "warm, automatic" cycle which will dry your clothes in around an hour.
s. ## What is a knowledge base A knowledge base is basically a collection of FAQ's documents, and articles which are used to train the AI and provide the information necessary for virtual agents in order to answer guest questions accurately and quickly. **What does a knowledge base typically include?** * Guidebooks * Listing Description * Getting to the Rental * Getting inside the rental * Parking instructions * In-stay Q/A * Wifi and Connectivity * Appliances & Amenities instructions * Check out instructions\
**Where can you pull content from?** * Word docs * Google Docs * Guidebook Pages * Notion Docs * PDF's * Airtable * *Basically anything with text in it* ## How to structure a knowledge base Structuring a knowledge base is critical as it puts data together in an easy-to-understand way. **1 - Each paragraph and chunk of text should be concise and connected.** Like meets Like. Meaning, information on a topic should be in one place, and grouped together. Anything related to check in should be in a paragraph associated with check in. Anything related to parking should be in a paragraph around parking. Spreading content out and mixing sections can be detrimental to bot performance. Imaging you are writing content for a virtual assistant - you want to make it as easy as possible for them to find the right answer and the right content. And the best way to do this is to group data together and make finding content intuitive. **2 - Split up the knowledge base into sections** While Yada automatically formats data and arranges it into sections in the background, putting sections next to each other logically helps the AI find the right answer more quickly and more reliably. **3 - Just provide content. FAQ formats are not needed** The bot is really good at recognizing all sorts of formatting, so providing your data in an FAQ or Q/A format is not needed. Of course, if you knowledge base data is already in an FAQ format, feel free to paste it in "as-is". **4 - Start paragraphs with General Info, and finish them with Details** Starting your knowledge base with broad information and then diving into specific details is crucial for ensuring that the AI can provide accurate and comprehensive responses to guest inquiries. By providing a general overview first, you set the context for the more detailed information that follows, making it easier for the virtual assistant to understand and retrieve the relevant data. For example, if a guest is asking about parking instructions, you could start by outlining the general parking situation for the property, such as the number of available spots and any restrictions or regulations. Then, you could provide more specific details about where the guest should park, how to access the parking area, and any additional instructions they need to follow. This approach not only helps the AI provide more accurate answers, but it also makes the information more accessible and understandable for guests. ## Template Knowledge Base Below is a template knowledge base which is filled out *to the max*. We would suggest using a format like this and going into as much detail as this template. Description Stay at our beautifully renovated flagship property under the amazing Yada brand! We acquired this 1899 Colonial home in the heart of Cambridge in June of 2020 and did a gut renovation with period accents, professional kitchen, and top of the line furniture. Being right next to Harvard Square, this property is over 2,000 square feet. There are three full sized bedrooms with three queen beds. There are three full bathrooms. And all the couches in the living area can double up as pullout beds. Getting There Access to this rental is incredibly convenient, and there are a number of different ways to get here, no matter how you're traveling to Cambridge or Boston. From the Airport: This rental is a quick hop from Logan airport, and depending on the traffic getting to and from the airport shouldn't take more than 20 or 30 minutes. The easiest way to get here from the airport is to take the Sliver Line train and get off at Downtown Crossing. From there take the red line to Harvard Square. Alternatively, you can take an Uber or a Taxi. This will usually cost anywhere from $25 to $40 depending on the traffic and time of day. Getting Inside This listing is located on a very quiet tree lined street. Once you arrive, you will find a black lockbox chained to the front porch steps. Inside the lockbox you'll find two keys - one with a black keyring and the other with a green one. The black key opens the front door, and the green key opens the shed in the back yard. The lock can sometimes stick. If it does stick, just jiggle the locking lever back to vertical and try again. The check-in process for this rental is seamless and stress-free. At 4pm the day prior to your arrival, our system will automatically send you the check-in instructions, including the door code, to the email address provided during booking. You can simply access these instructions from your inbox and follow them step by step to gain entry to the property. Difficulties getting inside If you hear any noise from the keypad, it means the battery is working fine. However, make sure not to press the lock button again after entering the code as it will re-lock the keypad. To avoid any difficulties, let's double-check the code you're using to ensure it's correct. Early Check In When it comes to early check-ins, we want to be as accommodating as possible. Unfortunately, due to the scheduling of our cleaning staff and the previous guest's departure, we cannot guarantee an early check-in time. However, we do offer an early luggage drop-off option for a small fee of $25. This way, you can start exploring the beautiful city of Charleston without having to lug around your bags. If you are interested in this option, simply let us know and we'll be happy to add it to your reservation. Additionally, we encourage you to reach out to us when you arrive in Charleston, as we may be able to provide you with more information about the check-in availability of the property. At the end of the day, our top priority is to make sure that you have a comfortable and stress-free stay with us. So don't hesitate to let us know if there's anything we can do to make your trip more enjoyable. We look forward to hosting you soon! Parking With the parking permit, street parking is totally free. Once you arrive, the parking permit will be found on the kitchen table. Just place the guest permit on you car dashboard! Please not though, these permits cost money to replace if they get lost. Therefore, the fee for losing the parking permit is $75. What's Included in the Rental We will provide a bunch of starter amenities and supplies to hold you over for at least the first part of your trip. When you arrive, we'll have shampoo and conditioner in each bathroom. We'll also have a box of k-cups, sugar, and creamer available for your use. Cancellation Policy Our cancellation policy for this property with Airbnb is as follows. You will get a full refund up to five days prior to arrival. If you cancel after that you'll be charged full price for each night that you do stay and 50% for all unspent nights. On Booking.com, you will be refunded the full amount if you cancel at least 7 days before you stay, and 50% for all unspent nights. On VRBO if you cancel at least 30 days before arrival you'll get a full refund, and if not you will be obligated to pay 50% for all unspent nights. Cleaning Fee We take pride in our commitment to paying our cleaning staff a fair wage and therefore do not adjust our cleaning fee. Rest assured that we do not make any profit from this fee, as our top priority is ensuring the comfort and cleanliness of our guests during their stay. Pricing Discounts: Our pricing system is based on a dynamic pricing tool called Beyond Pricing, which allows us to adjust prices daily based on market demand. As a result, weekends tend to be more expensive. With demand skyrocketing over the past year, we recommend booking as soon as possible to ensure the best possible pricing. Unfortunately, we are unable to offer discounts or adjustments to our prices at this time. Summer Equipment At our rental property, we want to make sure that your vacation is not only comfortable but also packed with fun and exciting activities. That's why we offer a wide variety of beach equipment that will keep you entertained for hours! From classic games like bocce, cornhole, and horseshoes to outdoor ping pong tables and comfortable chairs, we've got you covered. And if you're looking to spend a day on the water, we also offer boat rentals! But that's not all, we also provide umbrellas, cargo wagons, body boards, and skim boards so you can make the most of your beach experience. So pack light and leave the beach gear to us! **What time can I check-in and check-out?** It's important to note that our standard check-in time is 2 PM and check-out time is 12 PM. However, during high occupancy periods, we may need to shift the check-in time to 3:00 PM to ensure that our cleaning staff has ample time to prepare the property for your arrival. Rest assured, we will always do our best to accommodate your needs and make your stay as comfortable as possible. **How can I talk to the Duty Manager?** We've got a 24/7 support number. Just give us a call at 111-111-1111 **Can I request housekeeping?** Housekeeping services are available for $100 per cleaning. Please call at least 4 hours in advance and we will schedule a housekeeping call. **Do you have wifi?** Stay connected during your stay with 40MB bandwidth internet service provided throughout our rentals and public areas. Please log-in with your username and password provided at check-in. User name is your email and password is your reservation number. **Do you allow early check in and late check-out?** Requests for early check-in and late check-out are honored but subject to availability. $50 early check-in is from 12 PM and late check-out until 2 PM only. This privilege is extended to guests who book directly with us. Applicable charges will be billed for exceeding hours. ' **Can I store my bag?** Unfortunately, we are unable to offer luggage storage. There is no discreet place to put it aside from the rental itself.\ **Can I bring my pet to the rental?** As much as we love pets, unfortunately, we are unable to accommodate them in our rentals or any of our common areas. We can refer you to a couple of really great pet hotels though :) **Do you offer accommodation for the physically challenged?** Yes, we have wheelchair accessible rentals specially available for senior citizens and persons with disabilities. **What is your linen & damage Policy?** Please note that additional charges are applicable for linen stains and other cleaning or damages caused intentionally or unintentionally. Penalties vary depending on the extent and severity of the damage. These include, but are not limited to, cleaning, repair, or replacement charges for stained walls, vomit, blood and food stain on linens, and broken furniture and fittings. The exact cost will be determined on a case-by-case basis. **What is your smoking policy?** Healthier. Happier. Fresher. Yada Rentals is committed to catering to the needs of all guests. Usage of shisha, cigarettes, vape pens, and e-cigarettes is prohibited in all guest rooms. A fee equivalent to $500usd per incident will be charged to your account if a smoking incident occurs in your room during your stay. **Do you offer airport shuttle service?** Airport transportation is only from $20 per person per way. Please let us know a day in advance if you'd like an airport transfer and we will schedule it for you. **What payment methods are accepted?** We accept cash and all major credit cards as payment. This is when booking direct. Otherwise, whatever payment method you have on AirBnB will be charged and accepted. **Do you accept credit cards?** We honor all major credit cards (Visa, MasterCard, Amex, JCB, Diners, China, UnionPay). Please present your credit card upon check-in. **Can I book on someone else’s behalf?** Yes, you can book on behalf of someone else. For guests using another person’s credit card, a credit card authorization (CCA) form will be required. **Does the online rate include breakfast?** Yes, we do have breakfast included in our online offerings! All rates can be accessed at . With our best rate guarantee, our direct online rate is definitely more favorable than online travel agencies such as booking.com, Agoda, and Expedia. Simply opt for our Best Available Rate (with breakfast). **Where can I make a reservation?** For reservations at yada rentals, please email or visit . Direct bookers enjoy a best rate guarantee and other exclusive perks. **Are smoking rooms available?** We are sorry, but I’M Hotel rooms are strictly non-smoking. There will be a cleaning fee of $500 levied per incidence of smoking. **Do kids stay free?** At Yada Rentals, we believe that family vacations should be stress-free and affordable. That's why we offer free accommodation for kids aged 12 and below. We understand that traveling with children can be expensive, and we want to make sure that every family can enjoy a memorable stay with us. **Can I change my rental type upon check-in?** Yes, but such requests are subject to room availability, applicable charges, and rate difference at the time of check-in. **Are extra beds available?** Yes, we offer extra beds should you require one. These are only available for the our rentals at Yada Towers and above and are offered at an extra $100 per night. **Are guests allowed in the hotel room?** Guests are allowed to visit the rental. However, for overnight stays beyond the capacity of each room, there will be an extra person surcharge. **Can I control the temperature in my room?** A wall-mounted cooling control in the living room of this rental. It controls both the heating and the cooling. Just set it to your desired temperature! Please note though that the minimum AC temperature is 65 degrees, and the maximum heating temperature is 85 degrees. **What bath amenities do the rooms have?** Explore our signature bath and body collections designed to rejuvenate your body and mind. Your rooms are provided with towels and toiletries based on the number of registered occupants. **What is the standard voltage of a room?** The electricity is at 220 volts /60 hertz. **Does my room have a full kitchen?** Yes, this rental has a full kitchen, including and oven, range, and dishwasher. **Is an iron and an ironing board kept in the rooms?** Iron and Ironing board is available in this rental. They can be found in the closet (first door on the left in the hallway). **Does my rental have a safe deposit box?** Your safety is our business. For your security and convenience, we strongly recommend that all valuables be kept in your safe for the duration of your stay. The management shall not be held liable for any losses which might happen. **Does my room have a washing machine?** Yes, we have a combination washer / dryer. Detergent pods are provided free of charge. **I would like to make an enquiry for an event. How should I go about this?** Kindly email or reach out at 111-111-1111 and a dedicated events manager will help you get started.\ **Do you have a policy on filming & photoshoot?** We welcome guests to capture precious moments in their rental, but please keep in mind that non-commercial photography or videography is only allowed for personal use. Professional equipment and lighting are not permitted, and the privacy of other guests in the area must be respected. While we encourage guests to capture their memories during their stay, we kindly request that professional equipment such as DSLR/SLR cameras, drones, tripods, extensions, external flash units, and reflectors be left at home. For professional photography needs, please contact us at to request permission. We respect the privacy of all our guests and kindly ask that you do the same. If you're planning a special event like a wedding, debut, or anniversary, you can coordinate with our Marketing Department to use any area of our property for your photo and video shoots. Please note that such requests are subject to applicable fees and scheduling. Let us help you capture your special moments in a beautiful and memorable setting!\ **Do you accept corporate events and accommodations?** For corporate, group, and event enquiries, please email [team@yada.a](mailto:team@yada.ai) # Activate Responding Status How to turn on the responding for your listings {% hint style="info" %} Even though the AI may be active, **responding** must be toggled on in oder for the AI to respond on the listing {% endhint %}
# Hotel Knowledge Base Template # Train Bot with Previous Conversations # Training and Re Training the AI # How to structure a knowledge base # Boosting a Listing # Settings & Configuration # AI Accuracy Here's what the AI confidence intervals mean. # AI Relevance # RankAI ## RankAI - Text **Introducing RankAI - Text, the system that helps your Airbnb listing rank higher by updating its property description to include relevant local information.** With RankAI yada can easily and automatically add information about local events, attractions, and businesses to your listing's description. This will help your listing rank higher in search results for guests who are interested in those things. For example, if your listing is located near a popular music festival, yada can add information about the festival to your listing's description. This will help your listing rank higher in search results for guests who are interested in attending the festival. The Local Listings Booster also updates your listing's description on a regular basis, so you don't have to worry about keeping it up-to-date. This means that your listing will always be relevant to potential guests, and you'll be more likely to get more bookings. **Here are some of the benefits of using the Local Listings Booster:** * **Increased visibility:** Listings that are updated with relevant information about local events and happenings are more likely to be seen by potential guests. * **Improved ranking:** Listings that are more visible are also more likely to rank higher in search results. This can lead to more bookings. * **Increased satisfaction:** Guests who are aware of local events and happenings are more likely to be satisfied with their stay. **If you're an Airbnb host, you need to use RankAI. It's the easy way to improve your listing's visibility and ranking, and to increase your chances of getting more bookings.** ## RankAI - Captions With RankAI for Captions, you can easily and automatically add and refresh relevant and engaging captions to your photos, which will help your listing rank higher in search results. **Here's how it works:** 1. Yada analyzes all of the pictures and content you've already uploaded to AirBnB and other OTA's. 2. RankAI will automatically generate captions for your photos. 3. Review and edit the captions as needed. 4. Yada Automatically updates the captions on all the connected OTA's. **Here are some of the benefits of using RankAI:** * **Improved rankings:** Listings with relevant and engaging captions are more likely to rank higher in search results. This can lead to more bookings. * **Increased visibility:** Listings with more visible photos are more likely to be seen by potential guests. * **Engaged guests:** Guests who are engaged with your photos are more likely to book your listing. * **Easy to use:** RankAI is easy to use and doesn't require any technical knowledge. ## RankAI - Images With RankAI - Images, you can easily improve your Airbnb listing's rankings and search results by making slight changes to your photos. This is because Airbnb's search algorithm is designed to favor listings with unique and original photos. **Here's how it works:** 1. Yada analyses your existing images on AirBnB. 2. RankAI - Images will make slight changes to your photos, such as changing the brightness or contrast by a pixel. 3. Yada will Re-upload your photos to Airbnb.

# Buy Time **Function:** * When a customer inquiry isn't addressed by a live agent within a set timeframe, the module automatically triggers. This can be done independently of the respondingActive status for a listing, meaning you can run Buy Time without having autoresponding on. * It identifies keywords or phrases from the customer's message. * Based on these keywords, the module searches your knowledge base for relevant articles or FAQs. * It then sends the customer to the relevant guidebook link. **Benefits:** * **Improved customer experience:** Customers receive immediate assistance even outside of agent availability hours. This reduces frustration and waiting times. * **Increased self-service:** Customers can find solutions to common problems on their own, reducing the burden on live agents. * **Enhanced agent productivity:** By deflecting simple inquiries, agents are freed up to handle more complex issues. * **Consistency in information:** Knowledge base articles ensure consistent and accurate information is delivered to all customers. * **24/7 availability:** Customers can access help whenever they need it, regardless of the time zone or agent availability. **Additionally:** * You can configure the module to provide relevant knowledge base articles even when a live agent is available. This can empower customers to find additional resources while they wait for or chat with an agent. * Track and analyze the usage data of the module to identify knowledge gaps and improve the content of your knowledge base. ## Operational Rules If a guest sends a message, and Buy Time hasn't been activated in the last 45 minutes, a message will be sent to the guest including the guidebook link and a deflection note. Buy time messages get sent 10 minutes after the incoming guest message. If a live agent responds during this buy time window, the buy time message gets cancelled. Buy Time can work **With or without** auto responding active. ### With Auto Respond Active If the AI is unable to generate a satisfactory response, Buy Time gets triggered. ### Without Auto Respond Active If autorespond is innactive, Buy Time will still send the message after a 10 minute delay, provided an agent hasn't already responded and provided that it's outside of the 45 minute window of the previous buy time event. # Installing the chat widget on your direct booking site Installing the chat widget on your direct booking site is very simple. If you've got a self hosted site (not through a property management system), you are going to need to copy the install code and paste at the end of the \ section of the main index.html file for your direct booking site. If you are hosting your direct booking site through any of the following, please follow the instructions for your specific hosting provider {% content-ref url="/pages/gueqwL57vNfm88VYltD5" %} [Installing Chat Widget on Guesty](/chat-widget/installing-chat-widget-on-guesty) {% endcontent-ref %} {% content-ref url="/pages/A8Ch6U3tU0wUaL10kt7g" %} [Installing Chat Widget on Hostaway](/chat-widget/installing-chat-widget-on-hostaway) {% endcontent-ref %} {% content-ref url="/pages/lB52CjfUxB3jX5R6HymT" %} [Installing Chat Widget on Wordpress](/chat-widget/installing-chat-widget-on-wordpress) {% endcontent-ref %} # Inquiry Abandonment Flow * **Cart abandonment is a major problem for hospitality businesses.** The average cart abandonment rate for hotels is 68%, which means that for every 100 guests who add items to their cart, only 32 of them will actually complete the booking. * **A cart abandonment workflow can help to reduce cart abandonment rates and recover lost sales.** By sending targeted emails to guests who have abandoned their carts or inquiries, businesses can remind them of their interest in the property and encourage them to complete their booking. * **A well-designed cart abandonment workflow can be highly effective.** Studies have shown that cart abandonment emails can increase conversion rates by up to 40%. * **A cart abandonment workflow can be easily implemented and managed.** With Yada, cart abandonment is an automated process that uses guest information and context about their inquiry to follow up and drive conversions. Here are some of the benefits of having a cart abandonment workflow for your rental or hospitality business: * **Increased revenue:** By recovering lost sales, businesses can increase their revenue. * **Improved customer satisfaction:** Guests who are reminded of their interest in a property and are encouraged to complete their booking are more likely to be satisfied with their stay. * **Improved brand reputation:** Businesses that are seen to be responsive to guests' needs and concerns are more likely to have a positive brand reputation. * **Reduced marketing costs:** By reducing cart abandonment rates, businesses can save on marketing costs. We would encourage all our users to consider implementing a cart abandonment workflow. It is a simple and effective way to recover lost sales, improve customer satisfaction, and boost your bottom line. * **Personalized emails.** Workflows address guests by name and include information about the specific property they were interested in. * **Offer a discount or incentive.** These activate when there is no other option and when pricing is approved (usually 5-10% discounts) * **Track your results.** Monitor your cart abandonment rates and see how your workflow is performing. Make adjustments as needed. # AI Versions # Messaging Channels # WhatsApp (Twilio) ### Overview Millions of businesses use WhatsApp to communicate with their customers, and Yada's WhatsApp integration allows you to easily manage those conversations as a team. Instead of juggling multiple mobile devices to handle WhatsApp conversations, you can efficiently receive and reply to WhatsApp messages from your Yada inbox, and respond faster to every guest. ### Instructions Your team can manage WhatsApp conversations right from a shared inbox, just like they would email, SMS, or chat. Like other shared channels, WhatsApp channels will need to be set up by a Yada admin. **Yada's WhatsApp channel is exclusively powered by Twilio, so you will need to use a** [WhatsApp-enabled number from Twilio](https://www.twilio.com/whatsapp). Twilio manages the approval process to enable WhatsApp Business. You will need to secure approval before setting up a WhatsApp inbox in Yada. The approval process follows [WhatsApp's Commerce Policy](https://www.whatsapp.com/legal/commerce-policy/), so be sure to abide by these guidelines to avoid any unnecessary delay. ## Part 1 - Twilio Approval **Step 1** Sign up or log into your existing Twilio account. In your Twilio dashboard, click the *Develop* tab in the left sidebar. Open the *Phone Numbers* section, click *Manage*, then select *Buy a number*.
If you've already purchased a Twilio number, you can also use this existing number. You can also port a number into Twilio by following Twilio's [usual process](https://support.twilio.com/hc/en-us/categories/203267567-Porting). **Step 2** If you are purchasing a new number, select all of the options you need under *Capabilities* and complete the check out process to select your number. You can skip this step if you already have a Twilio number. **Step 3** Click the *Develop* tab in the left sidebar. Open the *Messaging* section, click *Senders*, then select *WhatsApp senders*.
**Step 4** Fill out the [form](https://www.twilio.com/whatsapp/request-access) that appears. **Step 5** Click *Submit Request* to start the WhatsApp approval process. It may take several business days for Twilio to complete your approval. You can monitor number approvals in the *Status* section of your *WhatsApp Enabled Senders* dashboard. **Step 6** Once your number is approved, proceed to Part 2 to set up your Twilio WhatsApp inbox in Yada. ## Part 2 - Connecting Yada to Twilio **Step 1** **You must be logged in as an admin**. Go to the "Integrations" page in yada and select "Twilio"
**Step 2** Copy the twilio Account SID and Auth Token The *Account SID* and *Auth token* are found in your Twilio Console Dashboard, by clicking on your company name at the top left corner of Twilio.
**Step 3** Once you've entered your Twilio account credentials, a new card will appear below the SID and Auth Token card. Click the "Refresh" button to get the most up-to-date list of available phone numbers
**Step 4** Select your WhatsApp enabled number from this list
At this point, the number has been associated with the whatsapp sender, and the number webhooks have been set up. There is **one more webhook step** which we will need to take. ## Finalizing Webhook Yada has successfully at this point created the incoming and outgoing messaging webhooks for the *phone number* but we still need to make sure these webhooks are also associated with the **whatsapp sender** Not to worry, there's only one more copy / paste to go! **Step 1** In your Twilio dashboard, click the *Develop* tab in the left sidebar. Open the *Phone numbers* section, click *Manage*, then select *Active numbers*. **Step 2** In the settings for your WhatsApp number, scroll down to the *Messaging* section. Copy the full URL from the *'A Message comes in' Webhook* section-- you will use this later in the setup process.
**Note:** If your Twilio number does not show a Messaging section, or the webhook URL is not set, please [reach out to our support team](mailto:team@yada.ai), who will be happy to provide you with the webhook URL for your number. **Step 3** In the *Develop* tab in the left sidebar, open the *Messaging* section, click *Senders*, then select *WhatsApp senders*. Select your WhatsApp number to open its settings.
**Step 4** Under *How would you like to configure this sender?*, select *Use webhooks.* Paste the webhook URL that you copied in Step 2 into the *'Webhook URL for incoming messages'* field.
**Step 5** Click *Update WhatsApp Sender.* **Step 6** Refresh your page to ensure the webhook URL is present. If it is not displayed, repeat Steps 4 and 5 until you've ensured that the webhook URL appears after saving/refreshing the page. **Step 7** Now, test the connection by sending a message to your shared inbox from another WhatsApp number (such as your personal phone). Your message should show up immediately in Yada # WhatsApp Here's a step-by-step guide on how to integrate Yada with WhatsApp in five simple steps. We've tied as much as possible to take this otherwise confusing process and create a sequence of steps which can be easily followed to integrate Yada with WhatsApp {% hint style="info" %} The Yada <> WhatsApp integration only works with WhatsApp for Business {% endhint %} This guide assumes you haven't done anything yet to set up a whatsapp for business account. If you've already done some of this, please feel free to skip to the most relevant section. ## Step 1 - Verify your Business with Facebook In order to connect your WhatsApp to yada, your business needs to be verified on Facebook. Detailed instructions on how to do that are available on [Facebook’s Business Help Center page](https://www.facebook.com/business/help/2058515294227817?id=180505742745347). You will be required to provide additional information about your business and wait for the verification to be completed. ## Step 2 - Create a WhatsApp Business App While your business is being verified you can go ahead and start setting up the rest of the information needed to connect yada with WhatsApp. Head over to [developers.facebook.com/apps](https://developers.facebook.com/apps), click on Create App and follow the steps to create a developer app.

You can select either "None" or "Business"

Once you've created the developer app, you will need to add some details.

Provide app name, contact email address and select your Business Account

## Step 3 - Configure the Developer App You will need to add the *WhatsApp* and *Webhooks* products

Make sure to add WhatsApp and Webhooks

Once these two products have beed added, they'll show up in the left bar

Notice that Webhooks and Whatsapp have now been made available

Select your **business phone number** in *WhatsApp Quickstart* settings. That’s the number through which your guests will be contacting your busienss on WhatsApp. If you don’t know how to add a phone number to WhatsApp, you can follow this [official tutorial](https://www.facebook.com/business/help/456220311516626?id=2129163877102343). {% hint style="info" %} Make sure to copy the AccountID somewhere - you will need it to integrate with yada {% endhint %}

Copy and store the WhatsApp Accunt ID somewhere

As a next step, go to your app’s basic settings and set your *Privacy policy URL*, *Contact email* and *Category*. Once you’ve done that, set your app to *live* at the top.

You're ready to go live now!!

While on this page, also take note of your **App secret and App ID** which you will also need to paste into the [Yada Dashboard](https://app.yada.ai) {% hint style="info" %} This App Secret is really important and you'll need it to connect WhatsApp to the Yada API {% endhint %}

Copying the App Secret

## Step 4 - Generating WhatsApp Access Token To generate an *access token* required to integrate with WhatsApp you will need to go to [business.facebook.com/settings/system-users](https://business.facebook.com/settings/system-users). Make sure you are looking at the correct business account. First, you need to create a user with admin permissions. Keep in mind that there can be only *one* admin account.

Crating a facebook system user

Once the admin user is created, select **Add assets** under the **Assigned Assets** section.

You will need to add WhatsApp ass an asset to this system user

Select **Apps**, choose your app with WhatsApp integration and give it full control to **Manage App**.

Select the app and make sure "Manage App" is active

Next, you will need to generate a new token. Press the **Generate new token** button and select your app. In the **Available Permissions** section select two permissions: `whatsapp_business_messaging` and `whatsapp_business_management`.

Make sure all the whatspp fields are clicked

Finally, copy the generated access token. {% hint style="info" %} MAKE SURE TO COPY THE TOKEN. It is not stored by facebook so if you don't copy it you'll have to generate the token again. {% endhint %} ### Video Tutorial {% embed url="" %} ## Step 5 - Connect WhatsApp to Yada In the previous steps you've gotten these three fields * Account ID * App Secret * Permanent Access Token Once you've gotten these three fields, you are ready to connect WhatsApp to Yada {% hint style="info" %} You need to have a paid Yada account to connect to WhatsApp {% endhint %} First, Head to the Powerups page and click on the WhatsApp card. Once you're in here you'll need to copy the above fields into their corresponding inputs
Once yada has been integrated with WhatsApp, you'll get the Webhook Callback URL and the verification secret. Copy these as you'll need them to connect the WhatsApp webhook to Yada and start receiving messages
## ## Step 6 - Connect the WhatsApp Webhook to Yada The final step will be to integrate and verify the Quickchat webhook endpoint which will receive your message events. Go back to [developers.facebook.com/apps](https://blog.quickchat.ai/post/how-to-build-a-gpt3-ai-whatsapp-chat-bot/developers.facebook.com/apps), select your app and open your app’s WhatsApp Quickstart settings. Click on the **Edit** button for webhooks.

Edit the callback URL

Paste in the **callback URL** and **verify token** into the following fields
Once the Callback URL has been correctly added, click on the Manage webhook fields button.
Subscribe to the **messages** fields and select Done to continue. {% hint style="info" %} Make sure to select version **v15.0 or v16.0** --- *NOT v9.0* {% endhint %}

Select v14, v15, or v16

Once correctly configured and saved, your Webhooks sections is going to look something like this:
# Instagram DM Video tutorial on how to connect yada with Instagram {% embed url="" %} # Facebook Video tutorial on how to connect yada with Facebook {% embed url="" %} # Platform Overview # Dashboard {% hint style="info" %} Dashboard Documentation Coming Soon {% endhint %} # Inbox {% hint style="info" %} Inbox Documentation Coming Soon {% endhint %} # Listings {% embed url="" %} # CRM {% hint style="info" %} Contacts Documentation Coming Soon {% endhint %} # Settings {% hint style="info" %} Settings Documentation Coming Soon {% endhint %} # Powerups # Slack How to Integrate with Slack & Manage the slack integration ## Integrating Yada with Slack {% embed url="" %} Video tutorial - integrating with slack {% endembed %} ### #1 - Go into the powerups page and click on Slack

Enter the Powerups page and select "slack"

### #2 - Click the button to log into slack with Yada Click the "Add to Slack" button. This will redirect you to the next page and the slack authorization flow.

Click the "Add to Slack" Button

### #3 - Authorize Yada with Slack Select your workspace (if you have more than one) and click "Allow"
Once you're done and this processes has been completed, you'll get the following screen:
### #4 - Select a notifications channel Once everything is connected, you'll need to chose a default notifications channel for slack events and notifications.
This is where notifications will be sent to **unless you specify a specific channel for a specific listing**. A how-to for this can be found below. {% content-ref url="/pages/Wyi0U3pWtcqYASSzZBdx" %} [Connecting a Listing with a specific slack channel](/powerups/slack/connecting-a-listing-with-a-specific-slack-channel) {% endcontent-ref %} # Connecting a Listing with a specific slack channel Select which channel a listings notifications should go to. {% embed url="" %} ## Connecting a Listing to a specific slack channel {% hint style="info" %} NOTE - This will override global notifications settings. Meaning - if a listing notification comes in, it will not also notify the main notifications channel. This prevents double notifications {% endhint %} Connecting a listing to a channel is very simple. If you've already connected to slack, navigate to the settings page of your listings. You will see a slack notifications section here and the ability to choose which channel you want these notifications to go to.
# RankAI ## RankAI - Text **Introducing RankAI - Text, the system that helps your Airbnb listing rank higher by updating its property description to include relevant local information.** With RankAI yada can easily and automatically add information about local events, attractions, and businesses to your listing's description. This will help your listing rank higher in search results for guests who are interested in those things. For example, if your listing is located near a popular music festival, yada can add information about the festival to your listing's description. This will help your listing rank higher in search results for guests who are interested in attending the festival. The Local Listings Booster also updates your listing's description on a regular basis, so you don't have to worry about keeping it up-to-date. This means that your listing will always be relevant to potential guests, and you'll be more likely to get more bookings. **Here are some of the benefits of using the Local Listings Booster:** * **Increased visibility:** Listings that are updated with relevant information about local events and happenings are more likely to be seen by potential guests. * **Improved ranking:** Listings that are more visible are also more likely to rank higher in search results. This can lead to more bookings. * **Increased satisfaction:** Guests who are aware of local events and happenings are more likely to be satisfied with their stay. **If you're an Airbnb host, you need to use RankAI. It's the easy way to improve your listing's visibility and ranking, and to increase your chances of getting more bookings.** ## RankAI - Captions With RankAI for Captions, you can easily and automatically add and refresh relevant and engaging captions to your photos, which will help your listing rank higher in search results. **Here's how it works:** 1. Yada analyzes all of the pictures and content you've already uploaded to AirBnB and other OTA's. 2. RankAI will automatically generate captions for your photos. 3. Review and edit the captions as needed. 4. Yada Automatically updates the captions on all the connected OTA's. **Here are some of the benefits of using RankAI:** * **Improved rankings:** Listings with relevant and engaging captions are more likely to rank higher in search results. This can lead to more bookings. * **Increased visibility:** Listings with more visible photos are more likely to be seen by potential guests. * **Engaged guests:** Guests who are engaged with your photos are more likely to book your listing. * **Easy to use:** RankAI is easy to use and doesn't require any technical knowledge. ## RankAI - Images With RankAI - Images, you can easily improve your Airbnb listing's rankings and search results by making slight changes to your photos. This is because Airbnb's search algorithm is designed to favor listings with unique and original photos. **Here's how it works:** 1. Yada analyses your existing images on AirBnB. 2. RankAI - Images will make slight changes to your photos, such as changing the brightness or contrast by a pixel. 3. Yada will Re-upload your photos to Airbnb. # Extension The Yada Chrome extension is a powerful tool that allows you to seamlessly integrate Yada's automation and marketing capabilities into your daily workflow within the Chrome browser. With this extension, you can easily generate AI responses directely in your OTA or Property Management System Inbox, trigger workflows, import listings into yada, and manage listings once they are in yada. The extension acts as a handy set of buttons and actions, providing you with relevant Yada data and actions without having to leave the page you're on. Installation is one-click and login is with your existing Yada Credentials Check out [Installation & Authentication](/extension/installation-and-authentication) to get started or check out the table of contents below # Installation & Authentication Installing the Yada extension is very straightforward. There are two ways you can access it. Either follow this link: Or search for "yada AI" in the chrome web store Once you have installed the extension, you will need to log in and authenticate in order to continue. Please log in with your **normal yada credentials.** You will need the **email** you use to log into yada and the **password** you used when creating the account. # AirBnB Yada Chrome extension have two functions for AirBnB. First one is it will add button "Generate Response with Yada.ai" to customer messages in your inbox. By pressing it will populate response from selected message into text editor, after which you can edit and send it to the customer.

AirBnB inbox

Second one is related to importing listings into Yada.ai platform. If property is listed and not already imported to platform it will add "Integrate with Yada.ai" button, which will import all relevant property details by pressing it.

AirBnB integrate

If property is listed and present on platform it will show "View on Yada.ai", which will on press open that property on Yada.ai in a new tab.

AirBnB view on Yada.ai

# Guesty Yada Chrome extension will add button "Generate Response with Yada.ai" to customer messages in your inbox. By pressing it will populate response from selected message into text editor, after which you can edit and send it to the customer.

Guesty inbox

# Hostaway Yada Chrome extension will add button "Generate Response with Yada.ai" to customer messages in your inbox. By pressing it will populate response from selected message into text editor, after which you can edit and send it to the customer.

Hostaway inbox

# Hostfully Yada Chrome extension will add button "Generate Response with Yada.ai" to customer messages in your inbox. By pressing it will populate response from selected message into text editor, after which you can edit and send it to the customer. # Buy Time **Function:** * When a customer inquiry isn't addressed by a live agent within a set timeframe, the module automatically triggers. This can be done independently of the respondingActive status for a listing, meaning you can run Buy Time without having autoresponding on. * It identifies keywords or phrases from the customer's message. * Based on these keywords, the module searches your knowledge base for relevant articles or FAQs. * It then sends the customer to the relevant guidebook link. **Benefits:** * **Improved customer experience:** Customers receive immediate assistance even outside of agent availability hours. This reduces frustration and waiting times. * **Increased self-service:** Customers can find solutions to common problems on their own, reducing the burden on live agents. * **Enhanced agent productivity:** By deflecting simple inquiries, agents are freed up to handle more complex issues. * **Consistency in information:** Knowledge base articles ensure consistent and accurate information is delivered to all customers. * **24/7 availability:** Customers can access help whenever they need it, regardless of the time zone or agent availability. **Additionally:** * You can configure the module to provide relevant knowledge base articles even when a live agent is available. This can empower customers to find additional resources while they wait for or chat with an agent. * Track and analyze the usage data of the module to identify knowledge gaps and improve the content of your knowledge base. ## Operational Rules If a guest sends a message, and Buy Time hasn't been activated in the last 45 minutes, a message will be sent to the guest including the guidebook link and a deflection note. Buy time messages get sent 10 minutes after the incoming guest message. If a live agent responds during this buy time window, the buy time message gets cancelled. Buy Time can work **With or without** auto responding active. ### With Auto Respond Active If the AI is unable to generate a satisfactory response, Buy Time gets triggered. ### Without Auto Respond Active If autorespond is innactive, Buy Time will still send the message after a 10 minute delay, provided an agent hasn't already responded and provided that it's outside of the 45 minute window of the previous buy time event. # Workflows # Inquiry Winback The **original** inquiry winback and cart abandonment workflows! To get started with these, just head to the **workflows page** and click on the first card that says **inquiry abandonment** This sequence will send four messages over a 10 day period to try and get guests who have *inquired* but not yet *booked* to go ahead and hit that pay button. The workflow will run until it has been **cancelled**, until the guest has **booked**, or until the inquiry has been **cancelled**. # Bug Fix Tutorials This page contains tutorials on how to fix common bugs and versioning errors # Stuck on Old Version We're a team that ships product updates almost *every single day*. This means that on occasion you may be running an older version of yada. If you ever see a popup that asks you to update or hard reload the site to ensure you're getting the most up-to-date version, please follow these steps. ### **First, try and hard-reload the page using keyboard commands. The Steps/Article below include tutorial for every Operating System and Browser.** [**Click here for the article**](https://www.gavel.io/resources/what-is-a-hard-refresh-how-to-do-a-hard-refresh-in-any-browser) **Chrome, Firefox, Edge, and related browsers:** A quick hard reload can be done by using the following shortcut keys On Windows/Linux: 1. Hold down Ctrl and click the Reload button. 2. Or, Hold down Ctrl and press F5. 1. If that **does not** immediately reload the page, hold Ctrl, Fn, and then press F5 3. Or just open the Chrome Dev Tools by pressing F12. Once the Chrome dev tools are open, right-click on the reload button, and a menu will drop down. Click on “Empty Cache and Hard Reload
On Mac 1. Hold ⇧ Shift and click the Reload button. 2. Or, hold down the ⌘ Command and ⇧ Shift key and then press R. If this still does not work and you're not seeing at least v1.33, please contact for further support